2026 Review

Fireflies.ai

AI meeting notetaker that records, transcribes, and summarizes calls across Zoom, Meet, and Teams.

Meetings ProductivityFreemiumAPIPopular88% positive

Facts checked Aug 2, 2026

About Fireflies.ai

Fireflies.ai joins your Zoom, Google Meet, and Microsoft Teams calls, then delivers transcripts, summaries, action items, and a searchable archive of everything said — with the AskFred assistant to query it all. It pushes notes into CRMs and project tools automatically, which is why sales and recruiting teams lean on it. The free plan includes unlimited transcription and AI summaries with 400 minutes of storage per team; Pro is $18/seat/month ($10/seat/month billed annually).

At a glance

Founded: 2016
Headquarters: San Francisco, US
Users: Used across 1M+ companies (company claim)
Languages: 100
Platforms: Web, Windows, macOS, iOS, Android, Browser extension

Integrates with

ZoomGoogle MeetMicrosoft TeamsSalesforceHubSpotSlack

Main competitors

Otter.ai Fathomtl;dv

Best for

Sales callsRecruiting interviewsTeam meetingsCustomer research

Pros

Free plan includes unlimited transcription and AI summaries — rivals cap minutes
Annual billing nearly halves Pro: $10/seat/mo vs $18 billed monthly
Wide capture net: meetings, uploaded audio, and dialers like Aircall and RingCentral
4.8 on G2 across roughly 746 reviews, with a matching 4.3 on Trustpilot

Cons

Free plan storage caps at 400 minutes per team, so old meetings age out fast
AI credits meter the good stuff — AskFred and advanced AI features throttle even on paid plans
The bot joining calls unannounced can unsettle external participants; recording consent is on you
Conversation intelligence is locked behind Business at $19/seat/mo billed annually

Our verdict

Best for: Sales, recruiting, and customer-facing teams that want every call transcribed, summarized, and logged to the CRM automatically.

Skip if: You record a handful of internal meetings a month — the free plan of a lighter tool like Fathom may cover you without storage caps.

Our review

Fireflies nails the boring-but-critical job: be in every meeting, miss nothing, file everything. Transcription quality holds up across accents and mixed-language calls, the summaries surface action items reliably, and the CRM auto-logging is the quiet killer feature — sales notes appear in Salesforce or HubSpot without anyone touching a keyboard. AskFred turns the archive into something you can interrogate, which beats scrolling transcripts. And the free plan's unlimited transcription is a genuinely aggressive offer in a market where Otter.ai meters minutes.

The model has teeth, though. That free tier retains only 400 minutes per team, so history quietly ages out until you pay, and AI credits meter advanced features even on paid seats — the pricing page's cleanness hides some 'you've run out' moments. The always-on bot is also a social liability: external participants don't love an unnamed recorder joining, and consent-law compliance stays your problem.

Verdict: the strongest all-round meeting notetaker in this directory, and at $10/seat/month billed annually the value is hard to argue with for customer-facing teams. Light users should test a free-forever rival like Fathom before committing.

What reviewers elsewhere say

88% positive — Reviewers praise transcription accuracy (including accents and mixed languages) and the generous free tier; complaints focus on AI-credit metering and the bot showing up uninvited.

G2 4.8 out of 5 (746 reviews)Trustpilot 4.3 out of 5Capterra 4.9 out of 5

Sentiment estimated from reviews on G2, Trustpilot, Capterra, as of Aug 2026. Third-party scores are point-in-time snapshots. We don't host user reviews.

Key features

Auto-joins Zoom, Google Meet, and Teams calls to record and transcribe
AI summaries with action items, decisions, and time-stamped topics
AskFred assistant that answers questions across your whole meeting archive
Transcription in 100+ languages with automatic language detection
Auto-logging of notes and calls into Salesforce, HubSpot, and other CRMs
Conversation intelligence — talk time, sentiment, topic trackers (Business)

How to use Fireflies.ai

Sign up free and connect your Google or Outlook calendar.
Set which meetings the Fireflies notetaker should auto-join — and warn attendees it records.
Take a few calls; transcripts and summaries land in your inbox and dashboard.
Connect your CRM or project tool so notes and action items file themselves.
Use AskFred to query past meetings — decisions, commitments, objections.
Upgrade to Pro when the 400-minute team storage cap starts deleting history you need.

Pricing

Deal: Annual billing nearly halves Pro — $10/seat/mo vs $18 billed monthly

Free$0

Unlimited transcription and AI summaries, 400 minutes of storage per team, limited AskFred.

Pro$18/mo

$10/seat/mo billed annually. Unlimited storage, AskFred, action items, CRM integrations.

Business$29/mo

$19/seat/mo billed annually. Adds conversation intelligence, video recording, team analytics.

Enterprise$39/mo

Billed annually only. SSO, HIPAA compliance, private storage, custom data retention.

Pricing verified August 2026 · prices as listed by the vendor; check the official site for current offers.

Try Fireflies.ai

Frequently asked questions

What is Fireflies.ai?

Fireflies.ai is an AI meeting assistant that joins your Zoom, Google Meet, and Teams calls, transcribes them in 100+ languages, and produces summaries, action items, and a searchable archive.

How much does Fireflies.ai cost?

The free plan has unlimited transcription with 400 minutes of team storage. Pro is $18/seat/month ($10/seat/month billed annually), Business $29/seat/month ($19 annually), Enterprise $39/seat/month billed annually.

Does Fireflies.ai have an API?

Yes — a GraphQL API for pulling transcripts, summaries, and meeting data into your own systems, alongside native integrations and webhooks.

Is Fireflies.ai free?

Yes — the free plan includes unlimited transcription and AI summaries. The catch is storage: only 400 minutes per team are retained, and advanced AI features are metered by credits.

Fireflies vs Otter.ai?

Fireflies transcribes unlimited meetings free where Otter caps monthly minutes, supports more languages (100+), and logs deeper into CRMs. Otter counters with real-time collaborative notes and a slicker live experience.